Behavior Capture™ Troubleshooting

Troubleshooting

My yellow cancel button is stuck.

https://behaviorimaging.com/wp-content/uploads/2015/08/Screen-Shot-2017-04-03-at-3.11.34-AM.png 136 205 willoberleitner http://behaviorimaging.com/wp-content/uploads/2014/03/BehaviorImaging_r_406x1651.png willoberleitner2015-08-10 06:25:272017-04-03 09:12:29My yellow cancel button is stuck.

My Behavior Capture app crashes a few seconds after it is opened.

https://behaviorimaging.com/wp-content/uploads/2015/08/Screen-Shot-2017-04-03-at-3.11.34-AM.png 136 205 willoberleitner http://behaviorimaging.com/wp-content/uploads/2014/03/BehaviorImaging_r_406x1651.png willoberleitner2015-08-10 06:02:142017-04-03 09:15:46My Behavior Capture app crashes a few seconds after it is opened.

My recording screen is black.

https://behaviorimaging.com/wp-content/uploads/2015/08/Screen-Shot-2017-04-03-at-3.11.34-AM.png 136 205 willoberleitner http://behaviorimaging.com/wp-content/uploads/2014/03/BehaviorImaging_r_406x1651.png willoberleitner2015-08-10 05:16:572017-04-03 09:16:05My recording screen is black.

My video does not show up in the upload queue after recording it.

https://behaviorimaging.com/wp-content/uploads/2015/08/Screen-Shot-2017-04-03-at-3.11.34-AM.png 136 205 willoberleitner http://behaviorimaging.com/wp-content/uploads/2014/03/BehaviorImaging_r_406x1651.png willoberleitner2015-08-10 04:46:322017-04-03 09:18:04My video does not show up in the upload queue after recording it.

I have a black thumbnail on my images and videos.

https://behaviorimaging.com/wp-content/uploads/2015/08/Screen-Shot-2017-04-03-at-3.11.34-AM.png 136 205 willoberleitner http://behaviorimaging.com/wp-content/uploads/2014/03/BehaviorImaging_r_406x1651.png willoberleitner2015-08-10 04:14:372017-04-03 09:16:49I have a black thumbnail on my images and videos.

My login buttons aren't responding.

https://behaviorimaging.com/wp-content/uploads/2015/08/Screen-Shot-2017-04-03-at-3.11.34-AM.png 136 205 willoberleitner http://behaviorimaging.com/wp-content/uploads/2014/03/BehaviorImaging_r_406x1651.png willoberleitner2015-08-10 03:49:242024-09-20 17:16:53My login buttons aren't responding.

Error Message: "Warning: Your privacy settings are disabled. Please turn on access to photos..."

https://behaviorimaging.com/wp-content/uploads/2015/08/Screen-Shot-2017-04-03-at-3.11.34-AM.png 136 205 willoberleitner http://behaviorimaging.com/wp-content/uploads/2014/03/BehaviorImaging_r_406x1651.png willoberleitner2015-08-09 04:31:162017-04-03 09:21:51Error Message: "Warning: Your privacy settings are disabled. Please turn on access to photos..."

Error Message: “Login failed: The internet connection appears to be offline.”

https://behaviorimaging.com/wp-content/uploads/2015/08/Screen-Shot-2017-04-03-at-3.11.34-AM.png 136 205 willoberleitner http://behaviorimaging.com/wp-content/uploads/2014/03/BehaviorImaging_r_406x1651.png willoberleitner2015-08-09 03:51:442017-04-03 09:21:42Error Message: “Login failed: The internet connection appears to be offline.”

Error Message: “Login failed: Invalid username or password.”

https://behaviorimaging.com/wp-content/uploads/2015/08/Screen-Shot-2017-04-03-at-3.11.34-AM.png 136 205 willoberleitner http://behaviorimaging.com/wp-content/uploads/2014/03/BehaviorImaging_r_406x1651.png willoberleitner2015-08-09 03:27:472017-04-03 09:21:35Error Message: “Login failed: Invalid username or password.”

Error Message: "Login failed: A server with the specified hostname could not be found.“

https://behaviorimaging.com/wp-content/uploads/2015/08/Screen-Shot-2017-04-03-at-3.11.34-AM.png 136 205 willoberleitner http://behaviorimaging.com/wp-content/uploads/2014/03/BehaviorImaging_r_406x1651.png willoberleitner2015-08-09 03:05:142017-04-03 09:21:16Error Message: "Login failed: A server with the specified hostname could not be found.“

I'm Having Trouble Connecting to the Internet

https://behaviorimaging.com/wp-content/uploads/2015/08/Screen-Shot-2017-04-03-at-3.11.34-AM.png 136 205 willoberleitner http://behaviorimaging.com/wp-content/uploads/2014/03/BehaviorImaging_r_406x1651.png willoberleitner2014-06-17 20:42:452017-04-03 09:21:24I'm Having Trouble Connecting to the Internet