I Can’t Delete My Video – Behavior Imaging

Symptoms –

You recorded a video a few days ago and are hoping to record another in the same category. You try deleting your video, where a pop-up box comes up, asking you if you’re sure, and you click “Yes”. Your video does not get deleted though, it’s still there.

What’s Wrong –

In order for SmartCapture™ to delete a video, you must have an internet connection.

How to Fix this Problem –

Make sure that your Wi-Fi is turned on by going to “Settings”, then “Wi-Fi” and turning the grey button to green. If your button is already green, then that means you are not near a Wi-Fi hotspot. Go to a different place in your house that is closer to your router.