I Can’t Log in to SmartCapture™

Symptoms –

You open SmartCapture™ and record a video. You want to send your video, so you hit “Login” and enter your username and password. You tap “Login”, but an error like this one pops up.

What’s Wrong –

Someone else is logged into your name, most likely an administrator.

How to Fix this Problem –

The first thing you should do is wait ten minutes to an hour to see if the user using your credentials logs out. If you still cannot login to SmartCapture™, it is best to contact your administrator and tell them that you cannot login so that they can reset your username and password.