My yellow cancel button is stuck.
This can happen in some instances when an error occurred after uploading finished. Tapping on the yellow cancel button can cause this to easily disappear. If this does not cause it to disappear, then try to force-close the Behavior Capture app. Instructions can be found here for force-closing. This will succeed in the photo or video to go back […]
My Behavior Capture app crashes a few seconds after it is opened.
If this continually happens to you, try force-closing the Behavior Capture app. Instructions on how to do this can be found here. If this does not solve the problem, try turning on your device’s Airplane Mode and then turning it off again. Follow this link to see how Airplane Mode can be turned on. Return to the Behavior Capture […]
My recording screen is black.
If your recording screen is black, this is due to a permissions issue. In order to correct this problem, follow the steps below: Go to your Settings app. Scroll through the menu and tap Behavior Capture. The first section is listed as Allow Capture to Access. Make sure all permissions are on. If not, tap on them […]
My video does not show up in the upload queue after recording it.
This will happen if your device doesn’t have permissions available to the Behavior Capture app. To fix this, please follow the steps below: Go to your Settings app. Scroll through the menu and tap Behavior Capture. The first section is listed as Allow Capture to Access. Make sure all permissions are on. If not, tap on them until […]
I have a black thumbnail on my images and videos.
This does not stop the process of uploading your images and videos to the site in order for your clinician to review and evaluate. This is currently just an aesthetic problem. If you tap on the video or image the thumbnails will return to normal. The videos that have a black thumbnail will also have a time stamp of […]
My login buttons aren’t responding.
If the login buttons aren’t responding, it is because your device is not connected to Wi-Fi. Make sure your device is connected to a network and your Airplane mode is off. Please note that iTouches must be connected to Wi-Fi in order to log in. Click here to see how to turn on your device’s Wi-Fi. Click […]
Error Message: “Warning: Your privacy settings are disabled. Please turn on access to photos…”
If you run into this error message, it is just a permission issue. To fix this, please follow the steps below: Go to your Settings app. Scroll through the menu and tap Behavior Capture. The first section is listed as Allow Capture to Access. Make sure all permissions are on, especially photos. If not, tap on […]
Error Message: “Login failed: The internet connection appears to be offline.”
Receiving this error message means your device is not connected to the internet. If you are in proximity of an internet connection, then this means that your device’s Wi-Fi option is turned off. In order to fix this, please follow Apple’s steps on how to turn your Wi-Fi on by clicking here.
Error Message: “Login failed: Invalid username or password.”
If you run into this error message, either your password or username are incorrect. If this error message keeps popping up on the app, it means that the information given to you was not the right username and password. To manually reset your login, go on to Behavior Connect via your computer and click on Forgot Password.
Error Message: “Login failed: A server with the specified hostname could not be found.“
This error message will pop up if the “Account Name” is incorrect. The account name can be found on the URL link of the Behavior Connect website you are given as seen in the example below. This is the account associated with those who will be viewing your case. To solve this, type your given account […]