Please review the most frequently asked questions we receive from NODA users. If the below information does not help, our support team would be happy to investigate any issue you have. Email us at email@example.com, and be sure to include as much information as you can so we can solve your issue efficiently.
Info to include with your support request:
What type of device you have
- What is happening and what error message (if any) is showing
What method of uploading you are using
Whether you are using a third party app or uploading straight from the library
No, an email address can only be connected to one NODA account.
The system doesn’t allow two users to use the same login at once. This will also happen when someone doesn’t manually log out and closes the window. Wait 10 minutes for the system to log you out automatically and you will be able to log back in.
When uploading videos the file size and network speed determine how fast your upload will be. (To see how fast your upload should take here is a great reference site.)
Download and uploading are different. When you perform a speed test on your network they will give you a download speed and an upload speed. Downloading is how fast you pull information from a server to your local device. Uploading is how fast you put information from your local device to a server.
It depends on the situation. The video should be as long as you need to capture the behavior and under 10 min in total length. (Note: you can only upload 1 video per section except for the parents concerns section. In the parents concerns section you can upload up to 4 videos but the total length of videos has to be 10 minutes or under.)
Either your video is over 10 minutes or there was an error in your upload. If you click on the section it will give more information on the error.
The Organization Code is a specific case-sensitive code that links your account to a specific clinic for a diagnosis. If you don’t have an Organization Code please contact us to find a clinic in your area.
No, you don’t need to use NODA to record the videos. As long as the video is in your device library, NODA can upload it.
This could be because of numerous reasons. Make sure your device is connected to a stable internet and that it has enough open storage. Do not navigate away from the app while you are uploading.
If you are trying to upload from a third party service like Google Drive, Dropbox, etc., try downloading the video file to your device’s library first. Then try uploading the file from the library on the NODA app.
If you are having too much trouble on your mobile device try moving your video file to the computer and uploading it to NODA.behaviorimaging.com.