This can happen in some instances when an error occurred after uploading finished.
Tapping on the yellow cancel button can cause this to easily disappear.
If this does not cause it to disappear, then try to force-close the Behavior Capture app.
Instructions can be found here for force-closing.
This will succeed in the photo or video to go back to a regular uploading symbol.
If this continually happens to you, try force-closing the Behavior Capture app.
Instructions on how to do this can be found here.
If this does not solve the problem, try turning on your device’s Airplane Mode and then turning it off again.
Follow this link to see how Airplane Mode can be turned on.
Return to the Behavior Capture app and it will be in working condition.
If your recording screen is black, this is due to a permissions issue.
Permissions are turned on.
In order to correct this problem, follow the steps below:
Return to the Behavior Capture app and your recording screen should be working.
If this does not work, the issue might be with the device’s camera. If your device allows you to record while the camera is aimed at you or if the camera has the ability to flip in different directions while on the recording screen, this means that something is wrong with your device’s hardware.
Permissions are turned on.
This will happen if your device doesn’t have permissions available to the Behavior Capture app.
To fix this, please follow the steps below:
Return to the Behavior Capture app and you will now be able to have your recorded videos shown in the upload queue.
This does not stop the process of uploading your images and videos to the site in order for your clinician to review and evaluate. This is currently just an aesthetic problem. If you tap on the video or image the thumbnails will return to normal.
The videos that have a black thumbnail will also have a time stamp of 00:00:00 on it instead of how long the video is. This too is currently just an aesthetic problem and will have no effect on your videos uploading or the quality they will have once sent to your account.
If the login buttons aren’t responding, it is because your device is not connected to Wi-Fi. Make sure your device is connected to a network and your Airplane mode is off.
Please note that iTouches must be connected to Wi-Fi in order to log in.
Click here to see how to turn on your device’s Wi-Fi.
Click here to see how to find Airplane Mode.
If this doesn’t work, try force-quitting the Behavior Capture app.
Click here for instructions on how to do this.
If these solutions don’t work, there might be a different issue with your firewall.
If you run into this error message, it is just a permission issue.
To fix this, please follow the steps below:
Return to the Behavior Capture app and you will now be able to access your personal photos via the app.
Receiving this error message means your device is not connected to the internet.
If you are in proximity of an internet connection, then this means that your device’s Wi-Fi option is turned off.
In order to fix this, please follow Apple’s steps on how to turn your Wi-Fi on by clicking here.
If you run into this error message, either your password or username are incorrect.
If this error message keeps popping up on the app, it means that the information given to you was not the right username and password.
To manually reset your login, go on to Behavior Connect via your computer and click on Forgot Password.
This error message will pop up if the “Account Name” is incorrect. The account name can be found on the URL link of the Behavior Connect website you are given as seen in the example below. This is the account associated with those who will be viewing your case.
To solve this, type your given account name in the first text box and click login.