Error Message: “Login failed: The internet connection appears to be offline.”
Receiving this error message means your device is not connected to the internet. If you are in proximity of an internet connection, then this means that your device’s Wi-Fi option is turned off. In order to fix this, please follow Apple’s steps on how to turn your Wi-Fi on by clicking here.
Error Message: “Login failed: Invalid username or password.”
If you run into this error message, either your password or username are incorrect. If this error message keeps popping up on the app, it means that the information given to you was not the right username and password. To manually reset your login, go on to Behavior Connect via your computer and click on Forgot Password.
Error Message: “Login failed: A server with the specified hostname could not be found.“
This error message will pop up if the “Account Name” is incorrect. The account name can be found on the URL link of the Behavior Connect website you are given as seen in the example below. This is the account associated with those who will be viewing your case. To solve this, type your given account […]
How to Set Up to Receive Notifications Regarding a Client
Notifications are an easy way to stay on top of changes to clients. If you have access to a client you can set notifications for them. Admin roles can even be notified of changes to all user roles available in the system admin window. Setting Notifications with the Client Selector (user roles): Open the Client Sector. Click the […]
Recommended Bluetooth Remotes
Listed below are a few recommended bluetooth remotes that can trigger recordings on Behavior Capture™ for iOS devices. Many other bluetooth remotes and headsets may also work if it has a play/pause or volume control. Click on the title of the remote to view more information about it. – JBtek Bluetooth Wireless Remote – Satechi BT MediaRemote
Best Practices for Recording
Here are a few best practices for recording with Behavior Capture™ on your iPhone, ipad, ipod touch. Try to brighten the room where you are recording, such as opening windows and turning on all the lights. We recommend using a tripod if available. It is ideal to keep the device as stable as possible to […]
How to Ensure HIPAA Practices
HIPAA compliance is a team effort that requires both the developer and the user to work toward protecting PHI (Personal Health Information). The following are our recommendations for maintaining HIPAA compliance using an iOS device (iPhone, iPad, iPod Touch) with the Behavior Capture app. Keeping your Device Secure Set a pin (password) for your device. Locking your […]
Inter-rater Observational Workflow using Reports
Inter-rater Observation can be performed by an Admin or Group System Admin viewing the Tag or Keyword reports and using excel to filter the results. Inter-rater Observation can also be done by using the Data Viewer as an Admin. Click here to see how. Create two Scorer roles. Associate a Client or Login Client to that Scorer […]
Inter-rater Observational Workflow using Data Viewer
Inter-rater Observation can be performed by an Admin or Group System Admin viewing two scorer’s annotations on the same client video. Inter-rater Observation can also be done by using the Tag or Keword reports. Click here to see how. Create two Scorer roles. Associate a Client or Login Client to that Scorer Role.”Scorer assign Keywords and/or Tags […]
Download Behavior Capture™
You can download our Behavior Capture™ app from Apple’s app store. Behavior Capture™ is available for the following devices: iPod Touch: 5th generation or newer iPhone 4s or newer iPad 2 or newer Download Behavior Capture™ Mobile from the App Store by clicking the button below. [av_button label=’App Store’ link=’manually,https://itunes.apple.com/us/app/behavior-capture/id781632995?mt=8′ link_target=” color=’theme-color’ custom_bg=’#444444′ custom_font=’#ffffff’ size=’small’ position=’center’ icon_select=’yes’ icon=’ue8ac’ font=’entypo-fontello’ av_uid=’av-3atixt’]