Error Message: “Login failed: Invalid username or password.”

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IMG_0139

If you run into this error message, either your password or username are incorrect.

If this error message keeps popping up on the app, it means that the information given to you was not the right username and password.

To manually reset your login, go on to Behavior Connect via your computer and click on Forgot Password.

Error Message: “Login failed: A server with the specified hostname could not be found.“

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Login Error MessageThis error message will pop up if the “Account Name” is incorrect. The account name can be found on the URL link of the Behavior Connect website you are given as seen in the example below. This is the account associated with those who will be viewing your case.

WebAddress

 

To solve this, type your given account name in the first text box and click login.

How to Set Up to Receive Notifications Regarding a Client

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Notifications are an easy way to stay on top of changes to clients. If you have access to a client you can set notifications for them.  Admin roles can even be notified of changes to all user roles available in the system admin window.

 

Setting Notifications with the Client Selector (user roles):

  1. Open the Client Sector.
  2. Click the “pencil icon” next to the client you wish to set notifications for.
    Click the pencil to set notifications for that client.
  3. Check the boxes you wish to be notified for. Press save when complete.
    notification settings
  4. Complete! Now every time one of the selected changes happens to that client you will receive an email and your notifications menu option will become red.
    notifications button

Setting Notifications with the System Admin (admin roles only):

  1. Open the System Admin.
    systemadmin
  2. Click the check box of the “Client” or “User” you wish to receive notifications for.
    checkbox
  3. Go to Actions and click Configure Notifications.
  4. Check the changes you wish to be notified for. Press save when complete.
    notification settings
  5. Complete! Now every time one of the selected changes happens to that client you will receive an email and your notifications menu option will become red.
    notifications button

 

 

Recommended Bluetooth Remotes

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Listed below are a few recommended bluetooth remotes that can trigger recordings on Behavior Capture™ for iOS devices.
Many other bluetooth remotes and headsets may also work if it has a play/pause or volume control.

Click on the title of the remote to view more information about it.

– JBtek Bluetooth Wireless Remote
– Satechi BT MediaRemote

 

Best Practices for Recording

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Here are a few best practices for recording with Behavior Capture™ on your iPhone, ipad, ipod touch.

  • Try to brighten the room where you are recording, such as opening windows and turning on all the lights.
  • We recommend using a tripod if available. It is ideal to keep the device as stable as possible to help capture the scenario.
  • Using a paired bluetooth remote to trigger capture recordings will stop you from having to fuss with the device.
  • Try to keep distracting noises to a minimum. Loud music, televisions, and outside conversations might make it hard to pick up subtle speech.
  • Keep your device plugged in to make sure the phone does not die during recording or uploading your evidence.
  • Make sure you have enough space on your device for large videos. If you’re recording long videos, you may want to delete unwanted videos and apps from the device. If the device is full, recording will stop or it will prevent a new recording from starting.

How to Ensure HIPAA Practices

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HIPAA compliance is a team effort that requires both the developer and the user to work toward protecting PHI (Personal Health Information). The following are our recommendations for maintaining HIPAA compliance using an iOS device (iPhone, iPad, iPod Touch) with the Behavior Capture app.

Keeping your Device Secure

  • Set a pin (password) for your device. Locking your device with a pin will prevent unwanted eyes from reviewing information on the phone.
  • Remove PHI records from device when not needed. If replacing or discarding a device, delete all PHI from the previous device.
  • Set up iCloud and enable “Find my iPhone”. If the device becomes lost or stolen you can login to iCloud in a browser and perform a remote wipe.
  • Be careful who uses your device. If someone untrained uses the device they may breach HIPAA compliance.
  • Do not share PHI within social sharing apps such as email, YouTube, Facebook, Twitter.
  • Use trusted WiFi networks that are protected.

Staying Secure while using Behavior Capture™

  • When setting up an account in Behavior Connect, make sure your password is strong. Using letters, numbers, symbols can improve the password strength.
  • Do not share your login with others.
  • If you are not using the app, it’s best to log out.
  • Delete videos and images from the Upload Queue after they are uploaded.
  • Using the Behavior Capture™ camera to record keeps the files protected in private storage. If you use Apple’s camera or other camera apps you may be risk sharing PHI because they use public device storage.

Inter-rater Observational Workflow using Reports

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Inter-rater Observation can be performed by an Admin or Group System Admin viewing the Tag or Keyword reports and using excel to filter the results.

Inter-rater Observation can also be done by using the Data Viewer as an Admin. Click here to see how.

  1. Create two Scorer roles.
    Add Scorer Role

    Set “Scorer” as the role when creating a new user.

  2. Associate a Client or Login Client to that Scorer Role.”Scorer assign Keywords and/or Tags to the video. (Scorer role is blinded to other scorer annotations)
    Associate Client to both Scorers

    Associate Client to both Scorers

  3. Scorer adds tags and keywords to the video in the Client’s folder.
    Scorer Adds Annotations to Client Video.

    Scorer adds annotations to client video.

  4. Admin logs into the system and exports the Tag or Keyword report.
    Export Tag or Keyword Report

    Admin can export Tag or Keyword report.

  5. Use Excel to filter the results for the filename you want to review.
    Filter columns in excel for the filename you want to compare.

    Filter columns in excel for the filename you want to compare.

  6. Look for discrepancies in the report between scorers.
    Use the filtered results to compare annotations between scorers.

    Use the filtered results to compare annotations between scorers.

Inter-rater Observational Workflow using Data Viewer

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Inter-rater Observation can be performed by an Admin or Group System Admin viewing two scorer’s annotations on the same client video.

Inter-rater Observation can also be done by using the Tag or Keword reports. Click here to see how.

  1. Create two Scorer roles.
    Add Scorer Role

    Set “Scorer” as the role when creating a new user.

  2. Associate a Client or Login Client to that Scorer Role.”Scorer assign Keywords and/or Tags to the video. (Scorer role is blinded to other scorer annotations)
    Associate Client to both Scorers

    Associate Client to both Scorers

  3. Scorer adds tags and keywords to the video in the Client’s folder.
    Scorer Adds Annotations to Client Video.

    Scorer adds annotations to client video.

  4. Admin logs into the system and reviews the annotations.
    Admin Opens Client video and see both scorers annotations.

    Admin opens Client video and see both scorers annotations.

  5. Admin can see the discrepancy or similarity of annotations applied to the same evidence.

 

 

 

Download Behavior Capture™

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You can download our Behavior Capture™ app from Apple’s app store.

Behavior Capture™ is available for the following devices:

  • iPod Touch: 5th generation or newer
  • iPhone 4s or newer
  • iPad 2 or newer

Download Behavior Capture™ Mobile from the App Store by clicking the button below.

App Store

 

I Can’t Delete My Video

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Symptoms –

You recorded a video a few days ago and are hoping to record another in the same category. You try deleting your video, where a pop-up box comes up, asking you if you’re sure, and you click “Yes”. Your video does not get deleted though, it’s still there.

What’s Wrong –

In order for SmartCapture™ to delete a video, you must have an internet connection.

How to Fix this Problem –

Make sure that your Wi-Fi is turned on by going to “Settings”, then “Wi-Fi” and turning the grey button to green. If your button is already green, then that means you are not near a Wi-Fi hotspot. Go to a different place in your house that is closer to your router.