Adding a Role to a User

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At any point in time, an Admin or a Group System Admin has the option of adding another role to an existing user.
Doing this will allow users access to new information and gain permissions that they did not have before.

Admins have the ability to add roles to Admins, Group System Admins, Group Admins, and Users.
Group System Admins can add roles to Group System Admins, Group Admins, and Users.

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— To add a role to a user, an Admin or a Group System Admin must access their System Admin.
– After finding the user they’d like to edit, they can click on the pencil icon in the last column associated to that profile.
– Once the “Edit User” window has opened, they can go to the section listed as Role(s). Using the drop-down menu next to their current role will give options of adding another role to that user.
– The Admin or Group System Admin can then choose which one(s) they would like to add.

Note:
Gold Standard Raters, Scorers, Login Clients, and Clients cannot have more than one role.


By adding a new role for a user, they will now have to have two (or more) Group Associations.

– The Admin or Group System Admin must go to the second tab of the “Edit User” window and associate their user with a specific level depending on their new role.
— To switch from one role’s Group Associations to another within the same user, the Admin or Group System Admin can go to the upper right hand corner of the tab and click on the drop-down menu next to the word “Role”. An image has been provided below to show its locality.
— The drop-down menu will have a list of the roles that the user now has. Selecting one will show the Group Associations of that role.
— Following the How to Add a User article’s instructions regarding required Group Associations, the Admin or Group System Admin will add the new association for the new role of the existing user.

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Note:
Adding new Group Associations to the new role will not affect the other role or their Group Associations.

Changing a Role of a User

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At any point in time, an Admin or a Group System Admin has the option of changing a role of a user.

Admins have the ability to change a user from any role to any new role.
Group System Admins may change a user in their system to any role other than Admin.

— To do this, an Admin or a Group System Admin must access their System Admin.
– After finding the user they’d like to edit, they can click on the pencil icon in the last column associated to that profile.
– Once the “Edit User” window has opened, they can go to the section listed as Role(s). Using the “X” next to their current role will delete it.
– The Admin or Group System Admin can then choose a new role for their user.

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*Friendly Reminder: Admins and Group System Admins should make sure that their user is now assigned correctly in their Group Associations according to their new role.
The How to Add a User article shows the required group associations of each role.

Notes:
Changing a Login Client to a Client: The Login Client’s “Client’s Files” and “Private Files” folders will move into the Client’s portfolio with all of its contents.
*Friendly Reminder: Clients’ portfolios are private and only accessible with permission from the Admin.
Changing a Client to a Login Client: All contents of the Client will move into the “Private Files” folder of the Login Client’s portfolio.
*Friendly Reminder: The Login Client’s portfolio has a “Private Files” folder that is only accessible to users who have permission from the Admin. The “Client’s Files” folder is accessible to users and that particular client to review.

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My yellow cancel button is stuck.

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IMG_1437aThis can happen in some instances when an error occurred after uploading finished.

Tapping on the yellow cancel button can cause this to easily disappear.

If this does not cause it to disappear, then try to force-close the Behavior Capture app.
Instructions can be found here for force-closing.

This will succeed in the photo or video to go back to a regular uploading symbol.

My Behavior Capture app crashes a few seconds after it is opened.

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If this continually happens to you, try force-closing the Behavior Capture app.
Instructions on how to do this can be found here.

If this does not solve the problem, try turning on your device’s Airplane Mode and then turning it off again.
Follow this link to see how Airplane Mode can be turned on.

Return to the Behavior Capture app and it will be in working condition.

My recording screen is black.

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If your recording screen is black, this is due to a permissions issue.

Permissions are turned on.

Permissions are turned on.

In order to correct this problem, follow the steps below:

  • Go to your Settings app.
  • Scroll through the menu and tap Behavior Capture.
  • The first section is listed as Allow Capture to Access.
  • Make sure all permissions are on.
  • If not, tap on them until all of the buttons turn GREEN.

Return to the Behavior Capture app and your recording screen should be working.

If this does not work, the issue might be with the device’s camera. If your device allows you to record while the camera is aimed at you or if the camera has the ability to flip in different directions while on the recording screen, this means that something is wrong with your device’s hardware.

My video does not show up in the upload queue after recording it.

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Permissions are turned on.

Permissions are turned on.

This will happen if your device doesn’t have permissions available to the Behavior Capture app.

To fix this, please follow the steps below:

  • Go to your Settings app.
  • Scroll through the menu and tap Behavior Capture.
  • The first section is listed as Allow Capture to Access.
  • Make sure all permissions are on.
  • If not, tap on them until all of the buttons turn GREEN.

Return to the Behavior Capture app and you will now be able to have your recorded videos shown in the upload queue.

I have a black thumbnail on my images and videos.

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This does not stop the process of uploading your images and videos to the site in order for your clinician to review and evaluate. This is currently just an aesthetic problem. If you tap on the video or image the thumbnails will return to normal.

The videos that have a black thumbnail will also have a time stamp of 00:00:00 on it instead of how long the video is. This too is currently just an aesthetic problem and will have no effect on your videos uploading or the quality they will have once sent to your account.

My login buttons aren’t responding.

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IMG_1275If the login buttons aren’t responding, it is because your device is not connected to Wi-Fi. Make sure your device is connected to a network and your Airplane mode is off.

Please note that iTouches must be connected to Wi-Fi in order to log in.

Click here to see how to turn on your device’s Wi-Fi.
Click here to see how to find Airplane Mode.

If this doesn’t work, try force-quitting the Behavior Capture app.
Click here for instructions on how to do this.

If these solutions don’t work, there might be a different issue with your firewall.

Error Message: “Warning: Your privacy settings are disabled. Please turn on access to photos…”

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If you run into this error message, it is just a permission issue.Error Message

 

To fix this, please follow the steps below:

  • Go to your Settings app.
  • Scroll through the menu and tap Behavior Capture.
  • The first section is listed as Allow Capture to Access.
  • Make sure all permissions are on, especially photos.
  • If not, tap on them until all of the buttons turn GREEN.

Return to the Behavior Capture app and you will now be able to access your personal photos via the app.

Error Message: “Login failed: The internet connection appears to be offline.”

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Receiving this error message means your device is not connected to the internet.

If you are in proximity of an internet connection, then this means that your device’s Wi-Fi option is turned off.

In order to fix this, please follow Apple’s steps on how to turn your Wi-Fi on by clicking here.