I Can’t Delete My Video
Symptoms – You recorded a video a few days ago and are hoping to record another in the same category. You try deleting your video, where a pop-up box comes up, asking you if you’re sure, and you click “Yes”. Your video does not get deleted though, it’s still there. What’s Wrong – In order […]
I Can’t Log in to SmartCapture™
Symptoms – You open SmartCapture™ and record a video. You want to send your video, so you hit “Login” and enter your username and password. You tap “Login”, but an error like this one pops up. What’s Wrong – Someone else is logged into your name, most likely an administrator. How to Fix this Problem […]
The Video I Uploaded is No Longer There
Symptoms – You recorded a video in a category and uploaded it to NODA: Connect™. A few days later, you open the app and notice there is an empty spot in the category where your video was. What’s Wrong – If your video is no longer there, this means that your clinician has viewed your […]
I’m Having Trouble Connecting to the Internet
Symptoms – While trying to upload videos on SmartCapture™, you’re having trouble sending them because you have received an error message that looks like one of these: What’s Wrong – Your internet connection is suffering. In order to send videos to NODA Connect™, you need to have a good internet connection. Depending on the length […]
How to Completely Reset an App
If for some reason at any time while using Behavior Capture™ and you need to reset it, follow the steps listed: 1. Exit out of the app to the home screen by pressing the Home button (the button on the bottom of the phone). 2. Tap the Home button twice and it will bring you […]
My Video Won’t Stop Recording
Symptoms – You open NODA™ and tap on one of the categories. You press “REC” and the video starts recording. When you are ready to stop recording, you can’t find a button to stop the video and the video won’t stop itself. What’s Wrong – When you first the NODA™ application, a pop-up box will come […]