Best Practices for Recording

Here are a few best practices for recording with Behavior Capture™ on your iPhone, ipad, ipod touch.

  • Try to brighten the room where you are recording, such as opening windows and turning on all the lights.
  • We recommend using a tripod if available. It is ideal to keep the device as stable as possible to help capture the scenario.
  • Using a paired bluetooth remote to trigger capture recordings will stop you from having to fuss with the device.
  • Try to keep distracting noises to a minimum. Loud music, televisions, and outside conversations might make it hard to pick up subtle speech.
  • Keep your device plugged in to make sure the phone does not die during recording or uploading your evidence.
  • Make sure you have enough space on your device for large videos. If you’re recording long videos, you may want to delete unwanted videos and apps from the device. If the device is full, recording will stop or it will prevent a new recording from starting.

Support Query

The Support Query is a direct line to the support team. You can ask questions or mention a problem that you are having.

Screen Shot 2017-03-08 at 10.41.37 PM1. Contact Email:
This will be copied from your account.  This can be edited if you want to use another email to communicate with.

2. Question / Issue Description:
Type in your question or issue here.
– Questions:
+ Please use specifications in your question so that we may better understand them.
– Issues:
+ Please describe your issue with as much detail as possible.
+ Include the steps that you took that created the issue.

3. Send Button:
Hit the Send button when you are ready to send the issue or question you have for the support team.

Please allow up to 24 hours for a Support Technician to respond by e-mail.