My Video Won’t Stop Recording

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Symptoms –

You open NODA™ and tap on one of the categories. You press “REC” and the video starts recording. When you are ready to stop recording, you can’t find a button to stop the video and the video won’t stop itself.

What’s Wrong –

When you first the NODA™ application, a pop-up box will come up, saying that NODA™ would like to access your microphone.

In order for NODA™ to be able to record your videos correctly, the application needs to access the microphone. If you said no, you may run into a problem where the video is not able to stop recording. If NODA™ is working correctly, there should be a red “STOP” button in place of the “REC” button. If your “REC” button turns a light red when recording, still says “REC,” and will not stop recording when pressed, this means NODA™ has no accessibility to your microphone.

How to Fix This Problem –

  • From your main menu, go to the “Settings” app for your Apple product.

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  • Scroll down until you see the word “Privacy.” Tap on it.

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  • Scroll down until you see the word “Microphone.” Tap on this.

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  • Scroll down the list of applications until you see NODA™.
  • Button across from it will be gray.

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  • Tap on the button, making it green.
  • Exit out of your “Settings.”
  • Go to the NODA™ application.
  • Try recording a video.
  • “REC” button should now turn to a “STOP” button.

Accessory Suggestions

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Here is a list of accessories that can help you while using the Behavior Capture™ app.

Click on the title of the accessory to view more information about it.

Stands:
– iPod/iPhone: Joby GripTight Micro Stand
– iPod/iPhone: Joby GripTight GorillaPod Stand
– iPad: GorillaMobile Yogi

Remotes:
– Satechi BT MediaRemote Bluetooth

Support Query

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The Support Query is a direct line to the support team. You can ask questions or mention a problem that you are having.

Screen Shot 2017-03-08 at 10.41.37 PM1. Contact Email:
This will be copied from your account.  This can be edited if you want to use another email to communicate with.

2. Question / Issue Description:
Type in your question or issue here.
– Questions:
+ Please use specifications in your question so that we may better understand them.
– Issues:
+ Please describe your issue with as much detail as possible.
+ Include the steps that you took that created the issue.

3. Send Button:
Hit the Send button when you are ready to send the issue or question you have for the support team.

Please allow up to 24 hours for a Support Technician to respond by e-mail.