I Can’t Delete My Video

Symptoms –

You recorded a video a few days ago and are hoping to record another in the same category. You try deleting your video, where a pop-up box comes up, asking you if you’re sure, and you click “Yes”. Your video does not get deleted though, it’s still there.

What’s Wrong –

In order for SmartCapture™ to delete a video, you must have an internet connection.

How to Fix this Problem –

Make sure that your Wi-Fi is turned on by going to “Settings”, then “Wi-Fi” and turning the grey button to green. If your button is already green, then that means you are not near a Wi-Fi hotspot. Go to a different place in your house that is closer to your router.

I Can’t Log in to SmartCapture™


Symptoms –

You open SmartCapture™ and record a video. You want to send your video, so you hit “Login” and enter your username and password. You tap “Login”, but an error like this one pops up.

What’s Wrong –

Someone else is logged into your name, most likely an administrator.

How to Fix this Problem –

The first thing you should do is wait ten minutes to an hour to see if the user using your credentials logs out. If you still cannot login to SmartCapture™, it is best to contact your administrator and tell them that you cannot login so that they can reset your username and password.

The Video I Uploaded is No Longer There

Symptoms –

You recorded a video in a category and uploaded it to NODA: Connect™. A few days later, you open the app and notice there is an empty spot in the category where your video was.

What’s Wrong –

If your video is no longer there, this means that your clinician has viewed your video and has sent you a comment and is requesting more evidence for that category.

How to Fix this Problem –

IMG_0037Checking your notifications will allow you to see the comments that your clinician has left for you. The notifications tab is located at the bottom right corner of your app.









IMG_0038Once you click this, you will be brought to the notification screen where you’ll have a list of comments from your clinician. Unread comments will be in yellow:

Follow the instructions that your clinician has given you and record and send another video.

I’m Having Trouble Connecting to the Internet

Symptoms –

While trying to upload videos on SmartCapture™, you’re having trouble sending them because you have received an error message that looks like one of these:


What’s Wrong –

Your internet connection is suffering. In order to send videos to NODA Connect™, you need to have a good internet connection. Depending on the length of your video, it can take several minutes for your video to upload, and a good connection to ensure that it goes through.

How to Fix this Problem –

Your best option is to try and improve your internet connection. Here are some ways you can do this:

  • Go into “Settings” of your iTouch, then “Wi-Fi”, and turn your Wi-Fi off. Wait about 30 seconds, and turn it back on.
  • Set your iTouch close to your router.
  • Change which internet connection you are using.
  • Exit the app, press the “Home” button, and delete the app from those that are running. Next, turn off your iTouch. Unplug the power chord to your router. Wait five minutes, then turn everything back on.

How to Completely Reset an App

If for some reason at any time while using Behavior Capture™ and you need to reset it, follow the steps listed:


Screen Shot 2017-04-13 at 4.16.22 PMScreen Shot 2017-04-13 at 4.36.42 PM1. Exit out of the app to the home screen by pressing the Home button (the button on the bottom of the phone).

2. Tap the Home button twice and it will bring you to the menu shown on the far left.

3. Using your finger, press on the app and swipe up, dragging it out of view.

4. Press the Home button again to get back to the main screen.

My Video Won’t Stop Recording

Symptoms –

You open NODA™ and tap on one of the categories. You press “REC” and the video starts recording. When you are ready to stop recording, you can’t find a button to stop the video and the video won’t stop itself.

What’s Wrong –

When you first the NODA™ application, a pop-up box will come up, saying that NODA™ would like to access your microphone.

In order for NODA™ to be able to record your videos correctly, the application needs to access the microphone. If you said no, you may run into a problem where the video is not able to stop recording. If NODA™ is working correctly, there should be a red “STOP” button in place of the “REC” button. If your “REC” button turns a light red when recording, still says “REC,” and will not stop recording when pressed, this means NODA™ has no accessibility to your microphone.

How to Fix This Problem –

  • From your main menu, go to the “Settings” app for your Apple product.


  • Scroll down until you see the word “Privacy.” Tap on it.


  • Scroll down until you see the word “Microphone.” Tap on this.


  • Scroll down the list of applications until you see NODA™.
  • Button across from it will be gray.


  • Tap on the button, making it green.
  • Exit out of your “Settings.”
  • Go to the NODA™ application.
  • Try recording a video.
  • “REC” button should now turn to a “STOP” button.