knowledgebase – Page 9 – Behavior Imaging

I Can’t Delete My Video

June 19, 2014/in SmartCapture™: Trobuleshooting /by willoberleitner

Symptoms –

You recorded a video a few days ago and are hoping to record another in the same category. You try deleting your video, where a pop-up box comes up, asking you if you’re sure, and you click “Yes”. Your video does not get deleted though, it’s still there.

What’s Wrong –

In order for SmartCapture™ to delete a video, you must have an internet connection.

How to Fix this Problem –

Make sure that your Wi-Fi is turned on by going to “Settings”, then “Wi-Fi” and turning the grey button to green. If your button is already green, then that means you are not near a Wi-Fi hotspot. Go to a different place in your house that is closer to your router.

I Can’t Log in to SmartCapture™

June 19, 2014/in SmartCapture™: Trobuleshooting /by willoberleitner

Symptoms –

You open SmartCapture™ and record a video. You want to send your video, so you hit “Login” and enter your username and password. You tap “Login”, but an error like this one pops up.

What’s Wrong –

Someone else is logged into your name, most likely an administrator.

How to Fix this Problem –

The first thing you should do is wait ten minutes to an hour to see if the user using your credentials logs out. If you still cannot login to SmartCapture™, it is best to contact your administrator and tell them that you cannot login so that they can reset your username and password.

The Video I Uploaded is No Longer There

June 19, 2014/in SmartCapture™: Trobuleshooting /by willoberleitner

Symptoms –

You recorded a video in a category and uploaded it to NODA: Connect™. A few days later, you open the app and notice there is an empty spot in the category where your video was.

What’s Wrong –

If your video is no longer there, this means that your clinician has viewed your video and has sent you a comment and is requesting more evidence for that category.

How to Fix this Problem –

Checking your notifications will allow you to see the comments that your clinician has left for you. The notifications tab is located at the bottom right corner of your app.

Once you click this, you will be brought to the notification screen where you’ll have a list of comments from your clinician. Unread comments will be in yellow:

Follow the instructions that your clinician has given you and record and send another video.

I’m Having Trouble Connecting to the Internet

June 17, 2014/in Behavior Capture™ Mobile: Troubleshooting, SmartCapture™: Trobuleshooting /by willoberleitner

Symptoms –

While trying to upload videos on SmartCapture™, you’re having trouble sending them because you have received an error message that looks like one of these:

What’s Wrong –

Your internet connection is suffering. In order to send videos to NODA Connect™, you need to have a good internet connection. Depending on the length of your video, it can take several minutes for your video to upload, and a good connection to ensure that it goes through.

How to Fix this Problem –

Your best option is to try and improve your internet connection. Here are some ways you can do this:

Go into “Settings” of your iTouch, then “Wi-Fi”, and turn your Wi-Fi off. Wait about 30 seconds, and turn it back on.
Set your iTouch close to your router.
Change which internet connection you are using.
Exit the app, press the “Home” button, and delete the app from those that are running. Next, turn off your iTouch. Unplug the power chord to your router. Wait five minutes, then turn everything back on.

SmartCapture™: Selection Screen

June 13, 2014/in SmartCapture™: Features /by willoberleitner

The NODA SmartCapture™ “Selection Screen” shows you the categories that need to be recorded as well as your notifications.

NODA smartCapture ™ home screen.

Key:

Family Mealtime – This is the first of the four categories which will need to have a video recorded of a family mealtime. Tap it to be brought to the recording screen. For specific instructions on how and what to record, please go here.
Play with Others – This is the second of the four categories which will need to have a video recorded of your child playing with others. Tap it to be brought to the recording screen. For specific instructions on how and what to record, please go here.
Play Alone – This is the third of the four categories which will need to have a video recorded of your child playing alone. Tap it to be brought to the recording screen. For specific instructions on how and what to record, please go here.
Parent Concerns – This is the fourth of the four categories which will need to have a video recorded of anything you find concerning. Tap it to be brought to the recording screen. For specific instructions on how and what to record, please go here.
Login – Tap this button to open up the login window where you will type in your username and password. You can also tap “Register” in the login window to create your own username and password.
Help – Tap this button to open up the help section of NODA SmartCapture™. It will give you a list of frequently asked questions as well as a quick start-up guide video to help you.
Notifications – Tap this button to go to the “Notifications” screen where you will be able to view a list of comments from your clinicians.

Parent Concerns Category

June 12, 2014/in SmartCapture™: How To /by willoberleitner

“Parent Concerns” is one of the four categories that need to be recorded in order for a clinician to diagnose your child.

How to Record a “Parent Concerns” Video

– Record any time/activity that results in behavior that is of primary concern for you and that you would like to share with the clinician.
– Set up the camera ahead of time.
– In the first minute of recording please say out loud what you would like the clinician to see (“This is Johnny ignoring me;” or “This change causes a really bad temper tantrum”).
– Make sure the child being recorded is in view of the camera. If necessary move the camera around but try not to be obviously filming the child.

Play Alone Category

June 12, 2014/in SmartCapture™: How To /by willoberleitner

“Play Alone” is one of the four categories that need to be recorded in order for a clinician to diagnose your child.

How to Record a “Play Alone” Video

– Record your child playing with toys/fun items (NO ELECTRONICS).
– Set up 5-10 toys.
– Mount the camera ahead of time and make sure the child/toys are in view and the child is facing the camera.
– Play with him briefly to get the play started (call his name; point to something saying “Look at that;” ask him where something is in the room, “Where’s the dog?”; try to get him to smile without touching).
– After each interaction, wait and see what he does. After a few minutes of interaction, let him play alone.

Play with Others Category

June 12, 2014/in SmartCapture™: How To /by willoberleitner

“Play with Others” is one of the four categories that need to be recorded in order for a clinician to diagnose your child.

How to Record a “Play with Others” Video

– Record your child playing with a sibling (or with you if no siblings).
– Set up five fun items (toys/books/NO ELECTRONICS).
– Mount camera so both play partners and the toys are in view and the child is facing camera.
– Briefly interact with the child (say his name; direct his attention to sibling; offer a toy- hold it out but don’t give it to him) and then wait for his reaction.
– After a few minutes let the children play. If no sibling, play with the child but let him guide the play.

Family Meal Time Category

June 12, 2014/in SmartCapture™: How To /by willoberleitner

“Family Meal Time” is one of the four categories that need to be recorded in order for a clinician to diagnose your child.

How to Record a “Family Meal Time” Video

– Record any family meal time.
– Mount the camera ahead of time.
– Make sure everyone is in the frame and the child is facing the camera.
– Interact with each other like you normally do.
– Interact with the child at least four times (say his name; offer food/drink; ask him to look at something and point to it; look at him and smile, see if he smiles back).
– Other family members should also interact with the child, but do not overdo it (if the child starts to talk/interact, let him guide the interaction).